Health Professional & Support Services Award


The Award

The Health Professional & Support Services Award (2010) covers the whole industry, providing rules and setting out the minimum wages and conditions which an employee within this industry is entitled. This is the document to which your contract will refer to. The Fair Work Commission is responsible for compiling, assessing and modifying within the National workplace relations system.

It covers employers engaging health professional employees and employees who are included in the health industry classification. Clauses include;
– award flexibility, consultation
– hours of work and related matters
– dispute resolution
– types of employment
– redundancy and terminations
– wages, including national training wages and increment levels
– allowances
– leave and public holidays
– superannuation
– transitional provisions


Check out the AWARD here (including amendments up to 22/8/2016) –


– and here for the all important PAY GUIDE (including amendments up to June 2016) –


Latest Amendments to the Award include;
– pay increase of 2.4% applied for all Health Professionals and 2.5% increase for all Clerical / Support Staff, as of the first full pay period commencing 1/7/2016


Frequently Asked Questions…

What services does the health industry include?
Health care
Medical services
Pathology services
Dental services

Are support workers covered by the health services award?
General and administrative staff such as clerks, cleaners, gardeners and laundry hands
Food services employees
Technical and clinical employees such as laboratory assistants, pathology collector, dental technicians and dental assistants
Health professional employees covered by this award may include:
Audiologists and speech pathologists
Chiropractors, remedial masseurs, occupational therapists and physiotherapists
Counselors and psychologists
Dental therapists
Radiographers, sonographers and radiation therapists

Who is not covered by the health services award?
Anyone whose type of work is not covered by a classification mentioned above
Anyone whose type of work has its own award such as:
Nurses award
Social and community services award
Ambulance award
Medical practitioners award
Dental hygienists
Medical professionals such as GP’s, specialists and surgeons

What are the hours of work?
Full-time employees can work an average of 38 hours a week. Employees generally don’t work more than 10 hours a day (excluding meal breaks) and they generally work between 6.00 am – 6.00 pm, Monday to Friday. Different hours can apply in certain practices, such as private medical, dental and pathology practices, private medical imaging practices, and 6 or 7 day acute services. Your hours of work are required to be documented within your contract of employment. For more information see Clause 23 the Health Professionals and Support Services Award

How can an employee’s hours be changed?
In the health services industry, an employee’s regular hours of work can only be changed if they and their employer both agree to the change in writing. The employer should give a copy of the change of hours to the employee.

How is a part time employee defined?
Part time employees work regular hours that are less than 38 hours per week. They’re entitled to similar benefits such as annual leave and sick leave but less amounts than full time employees as it is based on an accrual rate.

How is a casual employee defined?
Casual employees are employed and paid by the hour and can work up to 38 hours per week. The pay rate is 25% higher than full time employees instead of getting paid leave entitlements.

Are casual employees entitled to overtime?
A casual employee who works in excess of 38 hours per week, in excess of 10 hours per day or outside the relevant span of hours will be paid 150% for the first 2 hours and 200% thereafter. The calculation is: their base rate of pay + (casual loading + overtime penalty). Overtime rates are not payable on Saturday or Sunday to casual employees. Instead, all hours worked on a Saturday or Sunday will attract a loading of 75% instead of the 25% casual loading.

What is a ‘shiftworker’?
A shiftworker is an employee who is regularly rostered to work their ordinary hours outside 6.00 am and 6.00 pm Monday to Friday.

Are shiftworkers entitled to overtime?
Yes. If a shiftworker works more than 38 hours per week or more than 10 hours per day they will be paid 150% of their base rate of pay for the first 2 hours and 200% of their base rate of pay after the first 2 hours. For part-time and casual shiftworkers, the information in questions 5 and 7 also applies.

When do rosters have to be displayed?
Employers must display a 2 week roster in a place easy for employees to access, at least 2 weeks in advance. There must be 7 days’ notice if there is a change in a roster. However, a roster may be altered at any time due to employee illness or in an emergency. Unless the employer agrees, an employee wanting a roster change will give 7 days’ notice (except where the employee is ill or in an emergency).

Do I receive leave benefits during a probation period?
Yes. Full time and part time employees can both accrue and take their leave entitlements during their probation period.


References, Further Reading & Useful Links

Fair Work Commission – Australia

Fair Work Commission – Australia
Research page; includes significant reference list regarding the Annual Wage Review (2015-2016), information on pay equity research, international comparisons of minimum wages and labor market outcomes.

Fair Work Ombudsman

Health Services Union